| Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.
Need to Return a product?
To return a product at Your Company Name, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at firstname.lastname@example.org, or by telephone. NO returns of any type will be accepted without an RMA.
To request an RMA:
By phone: 1-800-555-5555
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail: email@example.com
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general, Your Company Name accepts returns on merchandise from select manufacturers within 30 days. However, Your Company Name reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:
- FUTURE PRODUCT PURCHASES
- A FULL CASH REFUND
- ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Your Company Name on returned items, and Your Company Name will pay the shipping charges on the replacement or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND Your Company Name WILL COVER THE SHIPPING CHARGE
- Your Company Name
1234 STREET DRIVE
Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Your Company Name discretion. Please be aware that specific manufacturers have more restrictive return policies.